frequently asked Questions
HOW DOES PRE-ORDER WORK?
When you pre-order a product, you can pay part or all of the price of the product to ensure you receive it as soon as it is available for shipping. After completing the pre-order process you will receive a confirmation email and once the item is ready to ship a second email will be sent with a link to our website where you can make payment of the balance of the product.
Please note that the payment method and information used is the same for both pre-order and full payment.
DOES THE PRICE INCLUDE VAT?
Yes, VAT is included in the price.
DO YOU OFFER GIFT WRAPPING FOR ONLINE ORDERS?
We offer you the opportunity to gift your loved ones with exclusive packaging when you choose our gift wrapping service for online orders.
WHAT TYPES OF DELIVERY DO YOU OFFER?
We offer standard shipping which usually takes 2-5 working days. Express shipping usually offers delivery in about 1-2 working days.
HOW CAN I TRACK AN ACTIVE ORDER?
Shortly after the payment has been approved, you will receive an email with the order number. From that moment you can follow the status of your order by logging into "My B&O". All orders are subject to product availability. If there are no more items in stock, we can either fulfill the available items in your order or cancel the entire order if the entire order is no longer available. We will refund you within approximately 14 days for any canceled items that you have already paid for.
CAN I CANCEL MY ORDER?
Unfortunately, it is not possible to cancel an order. However, you can return the purchase within 30 days for a refund of the purchase price.
GENERAL INFORMATION ABOUT
If a product you have purchased does not suit you, you can return it within 30 days for a full refund. The process is simple and has free worldwide shipping on all orders.
WHAT IS YOUR RETURN POLICY?
Would you like to know more about our return policy?
HOW I CAN IMPROVE MY WIRELESS SPEAKER SYSTEM
You can upgrade your current system with more power, more speakers and more listening modes. Placing more speakers in a room can create a more immersive and powerful listening experience. You can also add speakers in other rooms, increasing the flexibility of the sound system by allowing you to listen to your music wherever you want. Another option is adding speakers with extra features like different wireless connection options or additional listening modes.
WHAT ARE THE MAIN CONNECTION OPTIONS BETWEEN WIRELESS SPEAKERS?
There are three main placement options for wireless speakers (connected to your network):
1. Stereo pairing of two identical speakers
2. Connecting two or more speakers in the same room
3. Connecting two or more speakers in different rooms in your home If you want to stereo pair, as not all speakers are suitable for stereo pairing, read more about the specific features of each product.
HOW DO I CHOOSE THE BEST SPEAKER FOR MY ROOM?
Choose your speakers based on the size of your room, your placement options, your preferred design style and the performance you want. We have speakers that suit a variety of purposes: seated cinema experiences, socializing in a large room, background music in the home office, music for smaller spaces, and speakers that are easy to move.